Privacy Policy

Effective Date: January 1, 2022

Welcome to the MigrateMate privacy policy. This policy describes how MigrateMate collects, uses, and discloses information about users of our website, products, and services. By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy. This policy also describes your rights and choices regarding your personal information and how you can contact us with any questions or concerns.


In this privacy policy, the terms "we," "us," and "our" refer to MigrateMate. The terms "you" and "your" refer to the user of our website or services. "Personal information" means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.


We collect personal information for a variety of purposes, including to provide and improve our services, communicate with you, and comply with legal obligations. We may share personal information with third parties as described in this policy. We take steps to protect the confidentiality and security of personal information we collect and process. By using our website or services, you acknowledge and agree to the practices described in this privacy policy.


1 Data Collected

We may collect the following types of information from you when you use our Services:

  • Personal Information: When you sign up for our Services, we may ask you to provide personal information such as your name, email address, phone number, and billing information. We may also collect personal information when you contact us for support or participate in surveys or promotions.


  • Migration Data: We may collect data related to your migration process, such as the source and destination platform, the type of data being migrated, and any error messages encountered during the migration.


  • Usage Information: We may collect information about how you use our Services, such as the pages you visit, the features you use, and the amount of time you spend on our website.


  • Device Information: We may collect information about the device you use to access our Services, such as your IP address, browser type, and operating system.


We use this information to provide and improve our Services, to communicate with you, and to comply with legal obligations. We do not sell or rent your personal information to third parties.



2 Data Usage

MigrateMate uses the information we collect to provide and improve our services to you. We may use the information to:


(a) We use the data we collect from you to provide, maintain, and improve our Services, including to facilitate the migration of your data from one platform to another.


(b) We may use your email address to send you information and updates about our Services, including promotional materials and newsletters. You may opt-out of receiving these emails by following the instructions provided in the email or by contacting us.


(c) We may use your personal information to contact you regarding your use of our Services or to respond to your inquiries or requests.


(d) We may use the data we collect to generate statistical information and analysis that we may share with our partners or customers. However, such information will not include any personally identifiable information.


(e) We may use cookies and other tracking technologies to personalize your experience on our website and to gather information about how you use our Services.


(f) We may use third-party service providers to help us operate our business and provide our Services. These service providers may have access to your personal information solely for the purpose of providing the Services to us and on our behalf, and they are obligated not to disclose or use it for any other purpose.


(g) We may disclose your personal information if required by law or in response to a valid legal request, such as a subpoena or court order. We may also disclose your information to protect our rights or property, to investigate or prevent illegal activities, or to protect the safety and security of our users.


(h) We may also use non-personally identifiable information for statistical or analytical purposes to help us improve and promote our Services. We may share such non-personally identifiable information with third parties for the purpose of promoting our Services. However, we will not share any personally identifiable information with third parties for their promotional purposes.



3 Cookies and Tracking Technologies

(a) MigrateMate may use cookies, web beacons, and other tracking technologies (collectively, "Tracking Technologies") to collect information about your use of the MigrateMate website and Services. Cookies are small data files that are placed on your device when you visit a website. Web beacons are small graphic images or other web programming code that may be included in our website pages and email messages. Tracking Technologies allow us to recognize your device and collect information such as IP address, browser type, operating system, referring URLs, page views, and other information about your interactions with the MigrateMate website and Services.


(b) We use Tracking Technologies for the following purposes:

(i) to provide, maintain, and improve the MigrateMate website and Services;


(ii) to understand how you interact with the MigrateMate website and Services;


(iii) to customize your experience on the MigrateMate website and Services;


(iv) to provide you with personalized advertising on third-party websites and applications;


(v) to measure the effectiveness of our advertising and marketing campaigns; and


(vi) to monitor and analyze trends, usage, and activities in connection with the MigrateMate website and Services.


(c) You may control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.


(d) MigrateMate may also use third-party analytics services such as Google Analytics to collect and analyze usage information about the MigrateMate website and Services. These third-party analytics services use Tracking Technologies to help us analyze how users use the MigrateMate website and Services. The information collected by these services is subject to their privacy policies and practices. You can learn more about Google Analytics and its privacy practices by visiting the Google Analytics website.



4 Data Longevity

We will only keep your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


Once the retention period expires, we will delete your personal data or anonymize it. In some cases, we may anonymize your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.



5 Safety of Your Data

(a) MigrateMate takes data safety very seriously. We have implemented appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the highest level of protection for your data.


(b) We also restrict access to your personal data to employees, contractors, and service providers who have a need to know the information for the purposes outlined in this privacy policy. All individuals with access to your data are bound by strict confidentiality obligations and can be held accountable for any breaches of your data privacy.


(c) Despite our best efforts, no transmission of data over the internet or any other public network can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us, and you do so at your own risk. If you have reason to believe that your data has been compromised, please contact us immediately so that we can take appropriate measures to remedy the situation.


(d) If MigrateMate becomes aware of a data breach that affects your personal data, we will promptly notify you as required by applicable law.



6 Changes to this Notice

We may update this Privacy Policy from time to time to reflect changes to our data practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by posting a prominent notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Services after any such modifications constitutes your acceptance of the updated Privacy Policy. If you do not agree to abide by these or any future versions of the Privacy Policy, do not use or access (or continue to use or access) the Services.



7 Reviewing, Updating, or Deleting Your Data

You have the right to access, correct, or delete your personal information collected by MigrateMate, subject to certain exceptions provided by law. To review, update, or delete your personal information, please submit a request to our support team at policies@migratemate.ca. We may require additional information from you to verify your identity and to process your request.


Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes. We may also retain cached or archived copies of your information for a certain period of time. Additionally, we cannot delete your personal information if we have a legal obligation to maintain it, such as for tax, accounting, or legal compliance purposes.

We will respond to your request as soon as reasonably possible and in accordance with applicable law. If we are unable to comply with your request, we will provide you with an explanation for the denial.


Please keep in mind that if you delete your personal information, certain features of our Services may no longer be available to you, and any associated data may be lost.



8 Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the following information:


Email: policies@migratemate.ca

Address: Vancouver, BC Office
#203-1929 West Broadway
Vancouver, British Columbia
Canada, V6K 2W2


We will make every effort to address your concerns. If you feel that we have not been able to assist you with your complaint or concern, you may have the right to lodge a complaint with the appropriate supervisory authority in your country.